Contact Information

General Inquiries: 01865 987 222
Box Office: 01865 980 980
Email: [email protected]


1. What do I need to bring? 

On the day, remember to bring your printed tickets or e-ticket(s). Please also bring a face mask.

2. Do I need to wear a mask inside the venue? 

We kindly request that audience members wear a mask at all times inside the venue unless you are medically exempt.

3. Will I need to show a COVID Pass?

No. However we recommend that ticket holders take a Covid test within 48 hours of the event. If you show symptoms of Coronavirus, please ensure you have a negative test before attending the concert. 

4. Will the audience be socially distanced? 

No. We will be returning to full capacity for the 2021/22 season, but we do ask that you remain respectful and considerate to fellow audience members and maintain social distancing wherever possible.

5. Can I buy tickets on the door?

Yes, a physical box office will be available on the day of each concert. For concerts at the Sheldonian Theatre, the box office will open 4 hours before the start of the concert. For all other venues, it will open 1 hour before the concert.   

6. What should I do if I have tested positive or I’m showing symptoms of COVID-19?

We are asking ticket holders who are showing symptoms of COVID-19 or tested positive not to attend events unless they have received a negative test result. If they do not receive a negative test result in time, they can request a full refund or exchange their ticket(s) for a gift voucher by contacting our box office.