We’re thrilled to be able to invite live audiences to our concerts once again, and we can’t wait to welcome you all. To keep audience members safe, we have put in place a number of measures that mean these concerts will be slightly different from how you might remember. We appreciate your patience and understanding as we re-adjust to live performances.
We reserve the right to change these policies in accordance with Government regulations and those of the venue.
Do I need to arrive early?
Yes! To avoid crowding, we will be allocating specific admission times and door letters to different audience groups. Your allocated admission time and door letter will be emailed to you at least 24 hours before the concert’s start time.
You may be asked to arrive up to 45 minutes before the concert start time.
Will late arrivals be admitted?
No – due to the seating arrangements inside the venue, we will not be able to seat late arrivals. Please take every precaution to ensure you arrive at the correct door of the venue in time for your allocated admission.
What happens at the end of the concert?
Please stay in your seats and wait for our stewards to instruct you on how to leave safely.
Do I have to book a whole bubble?
What constitutes a bubble?
Seating bubbles are arranged in groups of up to 6 people. Each bubble can consist of members from different households.
How do I get priority booking?
Friends and Patrons of the Orchestra have access to priority booking ahead of tickets going on general sale. During this period you will be able to book one bubble per concert, with the opportunity to book further bubbles once general booking opens. For our full membership benefits and how to join, click here.
Can I come to the Piano Festival if I live abroad?
This year, we are only accepting eligible participants who are resident in the UK or will be in the UK at least 10 days prior to the Festival.
Overseas observers are allowed to attend, but we do not accept liability for changing travel restrictions, so please book at your own risk.
Alternatively, several of the masterclasses and concerts will be live-streamed on the Oxford Philharmonic’s YouTube channel, so you will be able to enjoy a taste of the Piano Festival from the comfort and safety of your own home.
Can Piano Festival attendees stay at St Hilda’s this year?
Yes, observers and participants will be resident at the college this year and can take their meals there. However, there may be additional Covid regulations to follow on the college grounds.
What ticket concessions are available?
Unfortunately we are not able to offer ticket discounts. We will still be providing one free ticket to carers accompanying a disabled person – please get in touch with us on 01865 980 980 to book.
Is the venue wheelchair accessible?
The Sheldonian Theatre has a limited number of accessible seats on the ground floor. If none are available at the time of booking, you will be placed on a waiting list.
Can I collect my ticket from the Box Office?
No – to reduce contact, we will not be operating a physical Box Office. All tickets will be sent via email – you can print these out at home, or show them on a mobile phone. Please remember to bring your tickets with you on the day.
Will I need to wear a mask?
Yes. All audience members are required to wear a mask at all times whilst in the venue, even if you are fully vaccinated, unless you are exempt from doing so.
Will hand sanitiser be provided?
Sanitiser will be provided at the door and you must sanitise your hands as you enter the venue. We encourage you to bring your own sanitiser for use once inside.
How is seating arranged inside the venue?
All seated bubbles will be at least 1 metre apart and masks must be worn at all times whilst in the venue. The venue will be cleaned thoroughly before entry, and customers will be asked to sanitise their hands at the door.
Due to the reduced capacity, we encourage audience members to book early to secure a place.
Will there be an interval?
No. In order to reduce contact between audience groups, there will not be an interval.
What is your policy on cancellations and refunds?
If you cannot attend the concert due to Covid-19, you can exchange your ticket(s) for a gift voucher up to 24 hours before the concert or request a full refund. The same applies for ticketholders of individual Piano Festival events.
Piano Festival participants and Festival Pass holders may request a gift voucher or refund of all but their deposit before 19 July. Those who withdraw after this date will not receive a refund. If you cannot attend the Festival due to Covid-19, you can request a full refund or exchange your ticket(s) for a gift voucher for the 2022 Festival.
What if I, or someone in my household, has Covid-19 or symptoms of the virus?
If you or someone in your household has symptoms of coronavirus, or if you have been instructed to self-isolate, please do not attend the concert! Contact our Box Office to exchange your ticket(s) for a gift voucher, or to request a full refund.
What happens if I test positive or get told to self-isolate during the Piano Festival?
In accordance with the rules set out by St Hilda’s College and the Government, anyone who tests positive for Covid-19 during the Festival is legally required to isolate in their accommodation for 10 days and would be required to cover the cost of doing so beyond the booked duration of their stay.